Shipping Policy

At OPTMASS, we are committed to delivering your handcrafted Moroccan ceramic products safely and efficiently. We take special care in packaging and handling to ensure your items arrive in perfect condition.

  1. Order Processing
    All orders are processed within 1 to 3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking details.

  2. Shipping Timeframes
    Estimated delivery times are as follows:

  • United States: 5–10 business days

  • Europe: 5–10 business days

  • International: 7–15 business days

Please note that delivery times may vary depending on your location and external factors such as customs or carrier delays.

  1. Shipping Costs
    Shipping costs are calculated at checkout based on your location and selected shipping method. Any applicable fees will be clearly displayed before completing your purchase.

  2. Order Tracking
    Once your order has been shipped, a tracking number will be provided so you can monitor your delivery status in real time.

  3. Packaging and Handling
    All products are carefully packaged to protect fragile ceramic items during transit. We prioritize secure packaging to minimize the risk of damage.

  4. Delays and Issues
    While we strive to meet estimated delivery times, delays may occur due to factors beyond our control. If your order is significantly delayed, please contact us for assistance.

  5. Incorrect Address
    Please ensure that your shipping address is accurate at checkout. OPTMASS is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

  6. Contact Information
    If you have any questions regarding shipping, please contact us:

Email: contact@optmass.com
Phone: +1 (661) 630-3158
Address: 692 E Ash Ave, Shafter, CA 93263, United States

We are dedicated to providing a reliable and transparent shipping experience.

By placing an order with OPTMASS, you agree to this Shipping Policy.