Refund and Returns Policy

At OPTMASS, we are committed to delivering high-quality handcrafted Moroccan ceramic products. If you are not fully satisfied with your purchase, we offer a clear and reliable return and refund process.

  1. Return Eligibility
    You may request a return within 14 days of receiving your order. To be eligible, the item must be unused, in its original condition, and returned in its original packaging.

Due to the handmade nature of our ceramic products, slight variations in color, pattern, or finish are normal and are not considered defects.

  1. Damaged or Incorrect Items
    If your item arrives damaged or you receive an incorrect product, please contact us within 48 hours of delivery. Include clear photos of the item and packaging for verification.

Once confirmed, we will offer a replacement or a full refund at no additional cost.

  1. Return Process
    To initiate a return, please contact our support team with your order details. Once your request is approved, you will receive instructions on how to return the item.

After receiving and inspecting the returned product, we will process your refund or exchange accordingly.

  1. Refunds
    Refunds are issued to the original payment method once the returned item has been received and inspected. Processing times may vary depending on your payment provider.

  2. Return Shipping
    Customers may be responsible for return shipping costs unless the item is defective or incorrect. Original shipping fees are non-refundable.

  3. Non-Returnable Items
    Items that have been used, damaged after delivery, or returned without original packaging may not be eligible for a refund.

  4. Contact Information
    If you have any questions regarding returns or refunds, please contact us:

Email: contact@optmass.com
Phone: +1 (661) 630-3158
Address: 692 E Ash Ave, Shafter, CA 93263, United States

We are committed to ensuring a smooth and satisfactory experience for every customer.

By purchasing from OPTMASS, you agree to this Refund and Returns Policy.