Exchange Policy

At OPTMASS, we are committed to providing high-quality handcrafted Moroccan ceramic products. If you are not fully satisfied with your purchase, we offer a clear and straightforward exchange process.

  1. Eligibility for Exchange
    You may request an exchange within 14 days of receiving your order. To be eligible, the item must be unused, in its original condition, and returned in its original packaging.

Due to the handmade nature of our ceramic products, slight variations in color, pattern, or finish are normal and are not considered defects.

  1. Damaged or Incorrect Items
    If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. Include clear photos of the item and packaging so we can assist you بسرعة.

We will arrange a replacement at no additional cost.

  1. Exchange Process
    To request an exchange, please contact our support team with your order details. Once approved, you will receive instructions on how to return the item.

After we receive and inspect the returned product, we will process the exchange and ship the replacement item.

  1. Shipping Costs
    Customers may be responsible for return shipping costs unless the item is damaged or incorrect. Original shipping fees are non-refundable.

  2. Processing Time
    Exchange requests are typically processed within a few business days after receiving the returned item. Delivery times for replacement items may vary depending on location.

  3. Contact Information
    For all exchange-related inquiries, please contact us:

Email: contact@optmass.com
Phone: +1 (661) 630-3158
Address: 692 E Ash Ave, Shafter, CA 93263, United States

We are here to ensure a smooth and reliable experience for every customer.

By purchasing from OPTMASS, you agree to the terms of this Exchange Policy.